Return & Refund Policy

Last Updated: 11 December 2025

Thank you for shopping with RiddhimaFasion.
We aim to deliver high-quality products and a smooth shopping experience.
This Return & Refund Policy explains when and how you can request a return, exchange, or refund.

By placing an order on riddhimafasion.com, you agree to the terms below.

1. Return Eligibility – 7-Day Return Window

You may raise a return or exchange request within 7 days from the date of delivery.

Return requests raised after 7 days will not be accepted under any circumstances.

2. Valid Reasons for Return / Exchange

We accept returns or exchanges ONLY under the following conditions:

✔ Product Defect (Seller-Side Issue)

Eligible if:

• Product is received damaged
• Manufacturing defect
• Stitching issue
• Missing accessories
• Wrong design/size/color delivered
• Product is significantly different from the description

In such cases, you may request:

• Replacement of the same product
• Exchange (if stock available)
• Refund (only if replacement/exchange isn’t possible)

❌ Not Eligible for Return

We do NOT accept returns for:

• Customer damage or misuse
• Wrong size selected by customer
• Color variation due to screen brightness
• Product used or washed
• Tags, labels, original packaging missing
• Hygiene-related items
• Clearance sale / discounted items marked as “No Return”
• Minor difference in measurements (±1–2 inches)
• Change of mind / no longer needed

3. Mandatory Requirement – Unboxing Video

To approve any return or defect claim, the customer must provide:

🎥A full unboxing video showing:

• Package before opening
• Entire unboxing process
• Visible defect/damage

Without this video proof, returns/refunds cannot be approved.

4. Condition of Returned Products

Returned products must be:

• Unused
• Unwashed
• Unaltered
• Free from stains/perfume/smell
• In original packaging
• With all tags intact

Products that fail these checks will be rejected and sent back.

5. Return Process

1. Submit a return/exchange request via Email/WhatsApp within 7 days.
2. Attach unboxing video + clear photos of the defect.
3. Our support team verifies the claim (within 24–48 hours).
4. If approved, return pickup will be arranged.
5. After quality inspection, replacement/refund will be processed.

6. Refund Policy

Refunds are issued only in the following situations:

• Defective item from seller side
• Wrong product delivered
• Size/design unavailable for exchange
• Replacement not possible due to out-of-stock

Refund Timeline

• Prepaid orders → Refund to original payment method within 7–10 working days
• COD orders → Refund via UPI/Bank transfer within 7–10 working days

Important

• Shipping charges (if any) are non-refundable.
• If return is rejected after inspection, no refund will be processed.

7. Exchange Policy

• Exchange depends on stock availability.
• Only one-time exchange is allowed per order.
• If exchange item is unavailable, refund will be provided only in genuine seller-side defect cases.

8. Order Cancellation

Before Shipping:

Customer can request cancellation.

After Shipping:

Order cannot be cancelled once dispatched.
In such cases, the 7-day return policy applies (seller-side defects only).

9. Return Shipment Failure

If the courier partner attempts pickup and the customer is unavailable:

• Pickup will be attempted 2–3 times
• If still unsuccessful, return request may be cancelled

10. Repeated Return Abuse

If a customer repeatedly misuses the return policy, we reserve the right to:

• Block COD orders`
• Restrict future returns
• Cancel suspicious orders

11. Contact Information

For any return or refund request, contact:

RiddhimaFasion
BC-305 A, Samarpally, Keshtopur, Near Milan Bazar
Kolkata, West Bengal – 700102

📞 +91 80175 29572
📧 info@riddhimafasion.com