Cancellation Policy

Last Updated: 11 December 2025

Thank you for shopping with RiddhimaFasion.
This Cancellation Policy outlines the terms under which you may cancel your order placed on riddhimafasion.com.

By placing an order on our website, you agree to the terms mentioned below.

1. Order Cancellation Window

You may cancel your order ONLY before the order has been shipped.

Once the order is packed, handed over to the courier partner, or marked as “Shipped/Dispatched,” cancellation is no longer possible.

2. How to Request a Cancellation

To cancel an order (before it is shipped), you must contact us immediately via:

📞 Phone: +91 80175 29572
📧 Email: info@riddhimafasion.com
WhatsApp (if applicable)

Please provide:

• Order Number
• Registered Name & Mobile Number
• Reason for cancellation (optional)

We will verify the status and confirm if cancellation is still possible.

3. When Cancellation is NOT Allowed

Cancellation requests will be rejected if:

• The order has already been shipped
• The shipment is in transit with the courier
• The order has been marked as “Out for Delivery”
• Multiple cancellations are done repeatedly (misuse of policy)

Once dispatched, customers must wait for delivery and then follow the Return Policy (only applicable for seller-side defects).

4. Cancellation of Prepaid Orders

If your prepaid order is successfully cancelled before shipping, a full refund will be issued to your original payment method.

Refund timeline:

• 7–10 working days (depending on bank/payment gateway)

5. Cancellation of COD Orders

For Cash-on-Delivery orders:

• Cancellation is allowed only before shipping
• No charges apply for valid cancellations
• In case of repeated COD cancellations, we may block COD for your account

6. Automatic Order Cancellation

Your order may be automatically cancelled if:

• Payment fails or is incomplete
• Product becomes out of stock
• Invalid shipping address provided
• Fraud or suspicious activity is detected

In such cases, you will be notified through email/SMS/WhatsApp.

7. Refusal to Accept Delivery

If a customer refuses to accept a shipped order:

• It will be treated as post-dispatch cancellation (not allowed)
• The customer may be restricted from placing future COD orders
• Return shipping charges may apply (in repeated misuse cases)

8. Modification of Order

Once an order is placed:

• Changes in size, color, address, or product are only possible before shipping
• After dispatch, modifications are not allowed

9. Company Rights

RiddhimaFasion reserves the right to:

• Cancel any order due to operational reasons
• Modify or update the Cancellation Policy at any time
• Decline cancellation requests raised after shipment

10. Contact Us

For any cancellation-related support, reach out to:

RiddhimaFasion
BC-305 A, Samarpally, Keshtopur, Near Milan Bazar
Kolkata, West Bengal – 700102

📞 +91 80175 29572
📧 info@riddhimafasion.com